Chiang Mai Cycling Buddy | Scheduled Tour

Terms and Conditions

Terms and Conditions ( Updated 15 November 2026 )

General Information

Tourism Business Licence: 24/00989

These terms apply to bookings made directly through our website, email, or other official communication channels. Bookings through third-party platforms may be subject to additional platform-specific conditions disclosed at the time of booking.

Reservations and Booking Confirmation

A reservation is considered confirmed only after Chiang Mai Cycling Buddy has accepted the booking and the required payment or deposit has been received.

For private and custom tours, a personalized itinerary and quotation will be provided before booking confirmation.

Prices and Payments

All official tour prices are charged in Thai Baht (THB). Payments must be made in Thai Baht (THB) and Chiang Mai Cycling Buddy is not responsible for exchange / transfer / conversion or administrative fees.

Prices displayed in US Dollars (USD), Euros (EUR), or other currencies are approximate conversions for convenience.

Multi-Day Tour Deposits and Final Payments

A deposit of 50% of the total price is required within 14 days of making the reservation.
The full balance, including the cost of bike rental and any additional individual costs, must be paid no later than 30 days prior to the tour departure.
For bookings / rentals made less than 30 days before departure, the total amount must be paid within 7 days of your booking request or 3 days prior to tour departure, whichever comes first.
Participants who have not paid the full amount in advance will not be allowed to join the tour.

Single-Day Tour Deposits and Final Payments

Full payment required at least 24 hours before departure.

Cancellation and Refund Policy

If Chiang Mai Cycling Buddy cancels the tour / day trips for reasons within our control, the deposit or full payment will be refunded, or participants may opt to reschedule for a later date.

For Multiple Day Tours:

For customer cancellations:

30-90 days: 50% deposit will be refunded
15-29 days: 25% of the total tour price refunded
0-14 days: No refund

For Day Trips:

For customer cancellations:

48 hours or more before departure: Full Refund
Less than 48 hours before departure: No Refunds

No refunds will be issued for early termination or abandonment of tours / day trips. Individual supplements are non-refundable and may incur cancellation fees. Chiang Mai Cycling Buddy is not responsible for costs resulting from a cancellation, such as airline tickets or incidental expenses.

Cancellation requests must be submitted in writing by email to chiangmaicyclingbuddy@gmail.com.

The effective cancellation date is the date we receive your written request.

Illness, Injury, or Personal Emergencies

Unfortunately, cancellations resulting from illness, injury, accidents, family emergencies, or unexpected changes in travel plans are generally subject to the same cancellation policy.

Once a tour has begun, we do not normally provide refunds for missed riding days or unused services resulting from illness, injury, or a participant's decision to discontinue the tour.

We strongly recommend purchasing suitable travel insurance that includes trip cancellation and interruption coverage.

Day Tours and Private Tours

Refund Processing

Approved refunds will normally be returned using the original payment method where practical within 30 days.

Changes to Bookings

Guests wishing to change their tour dates or booking arrangements should contact us as early as possible.

We will make reasonable efforts to accommodate changes, subject to availability and any additional costs involved.

Changes to accommodation, transportation, or other pre-booked services may result in additional charges.

A requested change is not confirmed until we have agreed to it in writing.

For substantial changes to private or custom tours, a revised quotation may be necessary.

Changes or Cancellation by Chiang Mai Cycling Buddy

Although we make every effort to operate tours as advertised, circumstances outside our reasonable control may require changes to itineraries or scheduled activities.

These circumstances may include:

Severe weather or hazardous road conditions.
Poor air quality or environmental conditions.
Road closures, construction, or traffic disruptions.
Natural disasters or other emergencies.
Government restrictions or national park closures.
Safety concerns affecting participants or staff.

We reserve the right to make reasonable itinerary adjustments when necessary for safety or operational reasons.

Where possible, we will provide an appropriate alternative route, activity, accommodation, or transportation arrangement.

If Chiang Mai Cycling Buddy cancels a tour entirely before departure, customers will be offered a refund of payments made for the cancelled tour or an alternative tour/date, in accordance with applicable law.

Group Size and Tour Departures

A minimum of 3 participants is required for multi-day tours to proceed. If fewer than 3 people book, Chiang Mai Cycling Buddy reserves the right to cancel the tour with full refund, providing 30 days’ notice before departure.

Safety and Participant Responsibilities

The safety and well-being of our guests and staff are extremely important to us.

All participants are expected to:

Wear an appropriate cycling helmet while riding.
Follow applicable Thai traffic laws.
Follow reasonable safety instructions provided by guides and tour leaders.
Ride responsibly and within their abilities.
Maintain awareness of traffic, road surfaces, weather, and other hazards.
Treat fellow participants, staff, local communities, and the environment respectfully.

Participants must not ride while impaired by alcohol or drugs.

Our guides may modify a route, recommend use of the support vehicle, or stop a participant from continuing an activity when reasonably necessary for safety.

Serious or repeated unsafe conduct may result in removal from the tour.

Travel Insurance

We strongly recommend that every participant obtain comprehensive travel insurance appropriate for road cycling in Thailand.

Coverage should include:

Emergency medical treatment and hospitalization.
Cycling-related accidents and injuries.
Medical evacuation and repatriation.
Trip cancellation and interruption.
Personal belongings and cycling equipment, where appropriate.

Guests are responsible for ensuring that their insurance covers their intended activities, including road cycling and mountain riding.

Any accident insurance provided by Chiang Mai Cycling Buddy will be governed by the actual terms, limits, and exclusions of the applicable insurance policy.

Our insurance arrangements do not replace the need for suitable personal travel insurance.

Bicycle Rental Terms & Conditions

All current information on rentals, including prices, can be found here: https://www.chiangmaicyclingbuddy.com/bike-rentals

1. Rental Period

The rental starts at the agreed pick-up time and ends at the agreed return time. Rental days are based on 24 hours.

2. Pick-up / Delivery

Bikes can be collected from Vanilla Residence, Chiang Mai.

11/7 Taewan Rd, Tambon Chang Phueak, Mueang Chiang Mai District, Chiang Mai 50300

Delivery fees start at 300 THB and vary based on distance. Please contact us for a quotation.

3. Eligibility & Bike Condition

Renters must provide valid photo ID or Passport. Any existing damage must be reported at pick-up.

4. Security Deposit

The deposit is refunded after the bike is returned safely and without damage.

5. Payment & Early Return

Full payment is due on the day of pick-up. No refund is given for unused rental days if the bike is returned early.

6. Repairs & Emergencies

Do not attempt repairs (except fixing a flat tire) yourself. In case of an accident or mechanical/electrical problem, contact Chiang Mai Cycling Buddy and/or bring the bike to our shop. One spare inner tube is provided; if used, 150 THB will be charged.

7. Loss, Theft & Damage

The renter is responsible for the bicycle during the rental period and is liable for loss, theft, or damage.

8. Liability

The renter accepts responsibility for their own safety and for accidents, injuries, or damages during the rental period.

Photography and Promotional Materials

Photographs and videos may be taken during our tours to document the cycling experience.

We respect guests who prefer not to appear in promotional materials. Please inform us if you do not wish your image to be used.

Legal Age to Participate

For long tours, the minimum age is 18. However, children aged 14 and above may participate if accompanied by an adult.
For one-day tours, the minimum age is 14, and participants must be accompanied by an adult.
Children are welcome on our private family tours, provided they are accompanied by an adult. Please contact us to inquire about which tours are available for children under the age of 14.

Complaints and Customer Support

If you experience a problem during your tour, please inform your guide or tour leader as soon as possible so we have an opportunity to address the situation.

If a concern remains unresolved, you may contact us directly at:

chiangmaicyclingbuddy@gmail.com

Applicable Law

These Terms & Conditions are governed by the applicable laws of Thailand, without prejudice to any mandatory consumer rights or protections that may apply.

Any disputes will be handled in accordance with applicable law.

Payment and Reservations

To pay by bank transfer or Wise:

Bank Transfer Information (THB Payments)

Beneficiary: Chiang Mai Cycling Buddy CO. LTD
Address: 57/18 no 8, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand
Bank: Bank of Ayutthaya ( Krungsri )
Account number: 319-1-496161
Swift Code: AYUDTHBK

Please note: All international transaction fees are the responsibility of the customer.

We look forward to sharing the roads and mountains of Northern Thailand with you!

Terms and Conditions

Legal Age to Participate

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